Breaches · 175 days ago
A threat actor stole customer service ticket data from a third‑party support vendor used by Crunchyroll. The actor claims to have downloaded about eight million Zendesk tickets containing roughly 6.8 million unique email addresses and other user details. Crunchyroll says the data appears limited to support tickets and reports no evidence of ongoing access as investigations continue.
3 sources covering this story
Crunchyroll confirms data breach after hacker claims unauthorized access | TechCrunch
Crunchyroll said it continues to investigate the data breach involving its users' personal information.
The Record from Recorded Future
Anime streaming giant Crunchyroll says hacker stole data related to customer service tickets
The popular anime streaming platform Crunchyroll confirmed that a batch of customer information that was stolen through a third-party customer service vendor and leaked online is legitimate.
Crunchyroll probes breach after hacker claims to steal 6.8M users' data
Popular anime streaming platform Crunchyroll is investigating a breach after hackers claimed to have stolen personal information for approximately 6.8 million people.
Part of the PlainSec briefing for 2026-03-25